Title page

CNUM Service Desk
Work Instruction
File:CNUM Work Instructions 01.png

Table Of Contents Page



The purpose of this document is to give a comprehensive overview and work instructions for the OBOSD when using CNUM Admin Graphic User Interface (GUI).

CNUM is the front-end client or GUI where users manage the number in CNUM using a variety of windows and dialog boxes.

CNUM will be used by the OBOSD to perform searches for Optus Circuit Identification associated with directly connected numbers, which are provided by Optus BNP products Multiline, Directline and Businessline.


OBOSD Optus Business Operations Service Desk
GUI Graphical User Interface
BNP Business Net Premier
DN Directory Number
BORIS Building Order & Resource Information System

CNUM Work Instructions

Accessing CNUM

Once CNUM has been installed, it can be launched by following these instructions:

  • Click on Start Menu
  • Select All ProgramsTelcordia → Click CNUM

Logging into CNUM

Once CNUM is selected, the following Login screen will appear.

File:CNUM Work Instructions 02.png

Figure 2.1 – CNUM Login Screen

The OBOSD will use a generic User ID and Password that will provide read only access to CNUM.

User ID
: cnumbno

Password: today123

Using CNUM

Once logged into CNUM, the user will be presented with the following screen.

File:CNUM Work Instructions 03.png

Figure 2.2 – CNUM Main

The OBOSD should only require information that is accessed under the Number icon.

To search for a number, the user should click on the Number icon to continue, and when prompted, should select and click "Open".

File:CNUM Work Instructions 04.png

Figure 2.3 – CNUM Main Open

Searching in CNUM

To search a number in CNUM, the user must be at the following screen.

File:CNUM Work Instructions 05.png

Figure 2.4 – CNUM Open Number

The Open Number screen is defaulted as it appears above and does not need to be modified to continue searching.

When searching in CNUM, the DN should populate the Number field and must be formatted to include AreaCode.PhoneNumber, for example 02.91234567, or see below for further example.

File:CNUM Work Instructions 06.png

Figure 2.5 – CNUM Open Number Search

To continue with the search, the user should press OK.

Assignment Status

Once a search has been executed, CNUM will default to the Assignment Status Screen.

File:CNUM Work Instructions 07.png

Figure 2.6 – Assignment Status

In the Assignment Status, the user is presented with information regarding the queried DN, which should include the BORIS order number and Status i.e. working. Often you may find further information in this screen, for example, the customer name and the CCT ID.

The most useful information from this section is the Order No. The order number can be taken directly from CNUM and entered into BORIS, see Figure 2.7 below.

File:CNUM Work Instructions 08.png

Figure 2.7 – BORIS Order

From the information in BORIS, the OBOSD can now find a CCT ID to include when creating an IFMS problem report.

If the Order No provided in CNUM does not produce a CCT ID, the OBOSD may need to search related ADD or other orders in BORIS in order to find the required information.

Number Data

Once in the Assignment Status screen, the user can click on tabs to view the associated screens.

File:CNUM Work Instructions 09.png

Figure 2.8 – Number Data

From the Number Data screen, the OBOSD can also find further information regarding the service. From the above example, a site code is provided in the Remarks field, and in some cases, a CCT ID may also be included here.

List Info

The below diagram is included for system familiarisation purposes only.

File:CNUM Work Instructions 10.png

Figure 2.9 – List Info

Group ID Info

The below diagram is included for system familiarisation purposes only.

File:CNUM Work Instructions 11.png

Figure 2.10 – Group ID Info

NE Data

From the NE Data tab, the OBOSD can find out further information associated with the queried DN.

File:CNUM Work Instructions 12.png

Figure 2.11 – NE Data (Ported Number)

From the NE Data Screen, the OBOSD will have visibility on information on whether the DN has been ported.

Ported: Indicates that the number has been imported (Ported in) from;

Carrier ID: Telstra

A non ported number would appear as below.

File:CNUM Work Instructions 13.png

Figure 2.12 – NE Data (Non-Ported Number)

Historical Search

To look up any previous searches from your existing CNUM session, see Figure 2.13. By highlighting and clicking the selection, CNUM will bring up data associated with that DN.

File:CNUM Work Instructions 14.png

Figure 2.13 – CNUM Historical Search

Exiting CNUM

To exit CNUM, the user needs to be at the Main screen, see Figure 2.14.

File:CNUM Work Instructions 15.png

2.14 Exiting CNUM

To exit, the user clicks on Exit to proceed, see Figure 2.15.

File:CNUM Work Instructions 16.png

2.15 Exit CNUM

To finish, click "Yes". This will close CNUM.

Document Control


A. Author
B. Authorised
C. Approved

Amendment List

Version Date Section Nature of Amendment Amendment Author
1   General Document compilation  

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