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Date Collection Procedure
1. End user reports issue to Home Depot NOCC
2. Home Depot NOCC captures data needed via the Issue Reporting Form
3. Home Depot NOCC dials the CCC at 888.569.3848 to report the captured information
4. CCC opens PRIME ticket/OTI
5. PRIME ticket/OTI escalated
6. Fix Agents research and communicate resolution to CCC
7. CCC contacts Home Depot NOCC at phone number XXXXXXXXX or via email (whichever they prefer) with resolution to deliver to client.
8. Home Depot NOCC can dial into the CCC at anytime for updates on their ticket number.
The Home Depot Company ID and Reservations numbers:
Executives Team
COID: 396519
800-814-8919
General Population
COID: 08199
800-605-7338
719-457-7594
THD/Canada
COID: 178521
800-814-8815
719-457-8502