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School of Information Studies, McGill University

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First Nations Client Advisor Ontario Library Service - North (Sudbury, ON, Canada) Job Type Permanent Full-time

Category Library (Special)

Description and Duties Ontario Library Service – North (OLS-N) is an unscheduled agency mandated under the Public Libraries Act, 1990, s.34 and established under the Corporations Act. It is mandated to deliver programs and services on behalf of the Minister of Culture to libraries across Northern Ontario. We are looking for a committed individual to join our library development team.

Our Invitation Ontario Library Service – North (OLS-N) invites applications for the position of First Nations Client Advisor. This is a full-time position. The First Nations Client Advisor advises and trains First Nations client libraries in library operations. They ensure skill development and other services are in place, and identify and recommend new services. The Advisor will design, produce and deliver training programs for First Nations clients in library development and work to implement strategic priorities. They will work with First Nation communities to develop new libraries.

Qualifications Job requirements: The successful applicant will have a Graduate degree in library or information management; Knowledge of First Nations governance, issues and strategies; Experience in a library environment for a minimum of 1 year.

The successful applicant will work collaboratively and have a proven understanding of Library operations and be able to develop practical solutions for First Nations libraries.

He / she will be skilled at customizing and delivering services to the First Nations clients; Respond quickly and professionally, conduct service interviews; Demonstrate empathy and explain processes; Deal with client queries; Exhibit effective communications skills; Train individuals at different levels of understanding; Design training tools and sessions based on needs and readiness assessments; Demonstrate problem solving and decision making skills and team collaboration experience.

The candidate will be a collegial and contributory member of the team and of OLS - North as a whole; client focused; solution focused; balance expectations and needs of various stakeholders; collaborate with team members and colleagues, identify synergies and opportunities to benefit clients and/or OLS – North; Be professional, organized and prepared; Properly use authority; Be loyal to the OLS - North’s goals and within OLS - North’s parameters, generate or recommend resourceful or creative new approaches and solutions that improve productivity, and client service


Additional Information Lorraine Leblanc, Deputy CEO Ontario Library Service – North 334 Regent St., Sudbury, Ontario P3C 4E2 Phone: 705-675-6467x207Fax: 705-675-2285

Organization Homepage

Apply by Email:

Application Deadline June 1, 2007

How to Apply A complete job description is available for the position by contacting Lorraine Leblanc at . This is a bargaining unit position working from the Sudbury office. Please apply to the undersigned with a complete resume by 4:00 p.m., Friday 1 June 2007.

Date Posted Tuesday, 22 May 2007


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